Lubbock Power & Light

poor customer service. cannot speak to anyone nor have they responded to text or emails.

I would give them no stars

Can I give them zero stars

Want to pay triple the rates of anyone else and have no heat in below freezing weather Move to Lubbock

Unbelievable what they get away with for being a monopoly on this town.

LPL are....in a word...crooks I have electricity, gas and Water all from different companies and my water bill LPL is by FAR the most expensive out of all my utility bills. And I mean by FAR. It is usually TRIPLE than my electricity More

Our power has been out for more than hours. Its outside, my apartment temp is already in the s, and their outage report phone system hangs up on you the second you divulge the fact that your outage isnt because of past due bills. Ridiculous, dangerous, and staggeringly poor customer service.

Beware when you move out of the LPL system. Was billed more on our final bill because usage went up, according to their meter read. However, nobody lived in the house at all for a month before we closed on our house and of course we More

Poor service, full of waiting. Not solve the problem.

LPL is the worst company Ive had the misfortune of using. Typically, I am a very understanding person, but the deplorable treatment of their customers is just wrong. I write this from a pitch black house that shouldve had power More