City Utilities of Springfield

Why do they purposely make it impossible to contact them Also literally a monopoly, which is definitely illegal. All employees are extremely rude. The amount of hate I have for these people is astronomical

Only used the kiosk outside three times n to years period and it was easy and smooth, different paying options could be used as the world getting modernized, NFC technology . I appreciate the effort Springfield utilities. Thank you.

Worst customer service ever imaginable. You need to call in to fix an issue You better dedicate full hours for a call back and not miss it. By far the worst place Ive ever had to deal with. Poor customer service, poor management and More

You can do worse. Their utility rates are reasonable.

Power has been out for hours. Freezing. The estimated fix time was am. Its am. Weve been waiting since am.

The refuse to work with family stuggling during the covid pandemic. Power will still be off after calling to request more time to get power bill paid regardless. Its the middle of winter too bad kids , they need more service More

People at counterdesk are so helpful and friendly, plus they have kioss to make payments. No waiting.

Absolutely the worst customer service imaginable. YEARS of constant struggle to keep my business accounts straight and automatically paid though my bank account. Years ago they let someone set up service in my name and forced me to pay it More

The customer service here is spectacular. I have called many times unable to pay my bill due to different financialpersonal reasons and each time the representatives were understanding and kind. This is probably the only bill I can call More

I have never really had good any experiences dealing with CU. But Thursday I had the pleasure of speaking to a supervisor named Blake Blake went above and beyond to help my family out He took time out of his schedule to call me multiple More